Shipping Policy

Friday is our delivery day, ready for the weekend, but we'll confirm with you if we can get it to you sooner. Delivery Charges vary - from free to £250 dependent on where you want the wines delivered to and how many wines you order.

Return & Exchange Policy

You may cancel your order within 7 days of the goods being delivered. All goods must be returned to New Canoe Wines, unopened and undamaged. Once the goods are returned, the appropriate sum will be refunded. If you have not returned the goods within 14 days of cancellation, New Canoe Wines reserves the right to subtract the costs of collection from the refund.

We spend a lot of time selecting our wines, as at the end of the day it’s the foundation of our business. We are confident that you will enjoy them. If you really do not, or if there’s a quality issue, contact us to discuss and we’ll find a solution for you via a refund, a replacement or voucher as appropriate. We will need goods returned to us and delivery charges are not refundable.